Contact us

Go to the pricing page at the top of the website and "get started". After you have completed the checkout process, you will receive an email confirmation with instructions on how to login to AlphaX.

There is no installation process. Just download AlphaX and follow the included instructions

Free Trials are offered from time to time

The trades are 100% free, however there are some very small regulatory fees, less than 1 cent /share that occur on stock sales. Refer to our partner, Alpaca Securities LLC for more details.

Unfortunately, our trading application requires a constant internet connection to function properly, so it cannot be used offline. This is because our software relies on real-time data and analysis, which is only available through our online platform. We understand that this may be an inconvenience for some users, but we believe that this approach provides the most reliable and accurate trading experience possible.

If you have any questions or concerns about using our software online, please feel free to contact our support team for assistance.

At the moment, our trading application can only be accessed locally on your device and is not available on a web browser. This is to help save server costs and provide the most reliable trading experience possible.

However, we are planning to release a web-based version of our software in the future. This will allow users to access our trading application from any device with an internet connection, without the need to install any software locally. We're excited about the potential benefits that this will bring to our users, and we'll be sure to keep you updated on our progress.

If you have any questions or concerns about accessing our software locally, please feel free to contact our support team for assistance.

We always welcome feedback and feature requests from our users, as it helps us improve our software and make it more useful for everyone. If you have any suggestions or ideas that you'd like to share with us, you can email them to our support team at contact@ourstreet.io

We take all feedback and feature requests seriously, and we'll do our best to consider them for future updates and releases. We appreciate your input and look forward to hearing from you.

If you have any questions or issues with our software, please don't hesitate to contact our support team for assistance.

If you encounter a bug or technical issue while using our trading application, please report it to our support team as soon as possible. You can email us at contact@ourstreet.io with a detailed description of the issue, including any error messages or screenshots that you may have.

Our support team will investigate the issue and work to resolve it as quickly as possible. We appreciate your help in identifying and fixing any bugs or technical issues with our software, as it allows us to provide the best possible trading experience for our users.

If you have any questions or concerns about reporting a bug or technical issue, please don't hesitate to contact our support team for assistance. We're here to help you get the most out of our trading application.

While you can install our trading application on multiple devices, we strictly prohibit running the software concurrently or simultaneously on more than one device per user. This is to ensure the security and integrity of our software and to prevent unauthorized access or misuse.

If you need to use our software on multiple devices, you will need to purchase a separate subscription license for each device. This will allow you to access the full functionality of our trading application on each device, as long as you only run the software on one device at a time.

If you have any questions or concerns about accessing our software on multiple devices, please feel free to contact our support team for assistance. We'll be happy to help you find the best solution for your needs.

No, not at the moment.

Request a refund at anytime at a prorated rate.

While we do not have a features roadmap available at this time, we are constantly working to improve and innovate our products and services. Our team is always exploring new ideas and technologies to bring exciting new features to our customers. We appreciate your interest and encourage you to stay tuned for updates on any upcoming releases or feature enhancements.

In the meantime, if you have any suggestions or feedback on how we can improve our products or services, please do not hesitate to reach out to us at contact@ourstreet.io. We value your input and strive to make our customers' experience as enjoyable and seamless as possible.

Our trading application is currently only available for Windows operating systems, and requires a constant stable internet connection when running

We are currently working on developing versions of our software for Mac and Linux operating systems. More importantly, we are also working on a web-based and mobile application, which will allow you to access our trading platform on a wider range of devices and operating systems.

If you have any questions or concerns about the system requirements for our trading application, please feel free to contact our support team for assistance. We'll be happy to help you determine if your device is compatible with our software.

If you're interested in joining our team, please visit our careers page to view any open positions and submit an application. We're always on the lookout for talented individuals who share our passion and values!